You have 30 days from the date of delivery to return eligible products for a refund or exchange, subject to the conditions outlined in this policy.

To be eligible for a return, products must be:

• Unopened and unused.
• In their original packaging with all seals intact.
• Accompanied by valid proof of purchase.

The following items are generally not eligible for return:

• Opened or used products, unless defective.
• Products without their original packaging.
• Sale or promotional items clearly marked as final sale.
• Gift cards.

These exclusions do not affect any mandatory consumer rights you may have under applicable law.

If you receive a damaged or defective product, please contact us within 7 days of delivery.

Please email us at info@umbeautyhouse.nl and include photographs of the product and its packaging.

If the product is confirmed to be damaged or defective, we will arrange an appropriate replacement or refund in accordance with applicable law, at no additional cost to you.

To request a return, please follow these steps:

1. Contact our customer service team at info@umbeautyhouse.nl .
2. Provide your order number and the reason for your return.
3. We will provide return instructions and, where applicable, a return authorization.
4. Pack the item securely in its original packaging.
5. Ship the return using a trackable shipping method.

Unless otherwise required by applicable law, return shipping costs are the responsibility of the customer.

We will cover reasonable return shipping costs where the product is defective, damaged upon arrival, or we sent you an incorrect item.

Once we receive your returned product, we will inspect it and notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within 5–10 business days, subject to the processing time of your bank or payment provider.

If you would like to exchange a product for a different item, please contact us and follow the applicable return process.

Unless otherwise agreed, you may place a new order for the desired product after initiating your return.

If you are a consumer residing in the European Union, you may have a statutory right of withdrawal under applicable EU consumer protection legislation.

In general, consumers have the right to cancel an online purchase within 14 days of receiving the products without giving a reason, subject to applicable legal exceptions.

Nothing in this Return & Refund Policy limits or excludes any mandatory consumer rights available to you under applicable law.

If you have any questions about our Return & Refund Policy, our customer service team will be happy to assist you.